Delivery Policy

Backorders (Pre-Orders)

A backorder occurs when we don’t have the product in stock and will need to order it from our suppliers. This procedure generally takes 1 – 14 days for the stock to arrive at our warehouse. Usually when backorders occur we will notify you the estimated time of arrival (ETA) by email or phone.

You can view real-time stock allocations to your order and updated ETAs at My Account -> My Orders

Order Modify / Cancellation

No modification of orders (changing items) can occur after your order has been approved and is in the “Processing” status, unless the item is on a back order.

To cancel/modify an order please submit an enquiry via Contact Us, If you are unable to submit a modification/cancellation then your order has passed the approval stage and your order is therefore final.

Dispatch time

We aim to dispatch all our orders within the next business day unless a backorder is required to fulfill the order.

Delivery address

Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.

Tracking number

We will provide you a tracking number (where applicable) by the end of the day on which your item was dispatched.


We currently do not provide Pick-Up services. This option will be made available in near-future.

Delivery & Return Policy

Your total cost for purchase of any product will include shipping and handling charges shown on the Safety Equipment Agencies invoice and before you place your order online.

Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.

Redelivery fee

If you are not home when the courier delivers your item, they will provide you a card that provides you the option of pick-up from a depot or redelivery. If you choose redelivery and are not home when the courier arrives again, any further redeliveries will incur a redelivery fee.

Items unavailable (no stock)

Orders are released for despatch when all products have been allocated to the order.

Any items that are unavailable due to a change in stock availability will be placed on back order. Safety Equipment Agencies will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit for the item/s and request a part shipment of your order.

Please check our web site for the back ordered item’s estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will be charged for the entire order, so that Safety Equipment Agencies can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit

You can view real-time stock allocations to your order and updated ETAs at My Account -> My Orders

Risk of Loss

Safety Equipment Agencies will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s), except software, and risk of loss passes to the Customer upon delivery to the carrier. Safety Equipment Agencies reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Safety Equipment Agencies to sign appropriate documents on Customer’s behalf to permit Safety Equipment Agencies to protect its purchase money security interest. Title to software will remain with the licensor(s). The Customer agrees to be bound by any software license agreement once the seal on the package is broken. Safety Equipment Agencies will advise the Customer of estimated shipping dates, but Safety Equipment Agencies will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

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